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General Product Information

Contact Shakedown Jewelry:

By Phone:
1-800-392-4043 (Toll Free)

By Email:
Info@shakedownjewelry.com

By Mail:
Shakedown Jewelry
16225 Orchard Trail
Linden, MI 48451


Our superior hands-on service allows us to create a one-on-one shopping experience for each customer. If you have any questions, for any reason, or if you cannot find what you are looking for, we want to hear from you! We will do our best to provide you with a quick and honest answer.

General Information:

Select a topic:
Production Times Our Guarantee
  Ring Orders Free Engraving
  Bracelet Orders Refund Policy
  Watch Orders Cancellations
Shipping Information Sizing and Resizing Information
  Domestic Shipping   Obtaining an Accurate Ring Size
  Upgraded Shipping   Using the Proper Sizer
  Free Shipping   Non-Standard Ring Sizes
  International Shipping

  Resizing Rings



Production Times:

Ring Orders - All of our rings are custom made to order. Most of the rings we feature take 1 - 2 weeks to produce before they are shipped. Rush orders are available for many of our items. If you need a ring within a specific timeframe, please contact us prior to ordering and we will do our best to accommodate your request.

Bracelet Orders - Bracelet orders generally take 2 - 3 business days to process before we can ship your item. Bracelet orders are shipped direct and we will advise you of your shipment.

Watch Orders - Watches take approximately one week to process before the finished item can be sent to you. We will notify you of your shipment as soon as your item is ready.

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Shipping Information:

Domestic Shipping (Within the US) - We ship our items through USPS, UPS, and FedEx. Due to different lead times, shipping zones, and restrictions from various service providers, we do not allow customers to choose their shipping carrier at this time. Your order will be sent using the most efficient carrier and service available.

Expedited and Upgraded Shipping - If you would like your order within a specific timeframe, or if a rush service is needed, please contact us. We will upgrade you to a faster service if necessary.

Free Shipping - All US domestic orders qualify for free ground shipping. If your order qualifies for free shipping, or if you have a free shipping promotion code, your item will be shipped via USPS, UPS, or FedEx ground services -- the carrier will be selected by Shakedown Jewelry. Free shipping is not available for rush orders, expedited shipping, or international orders.

International Shipping - All international shipments outside of the US are subject to a $25 fee and are not eligible for any free shipping promotions. International orders will be shipped to the customs office of the destination country via the US Postal Service. After clearing customs your order will be delivered via your local postal carrier. We will send you an email with tracking information.

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Our Guarantee:

Our mission is to bring you the best quality items that we can, and we want all of our customers to be happy with their purchases.

If there are any noticeable flaws or issues with the overall design of your ring or item, please contact us within 30 days of your purchase. We will work with you to fix the problem. Also contact us if there is a structural failure in your item (through bending or breaking). We will try to resolve the issue by repairing the item or replacing it if necessary.

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Free Engraving:

Unless otherwise noted, all of our rings include free engraving of up to 25 characters of your choice on the interior diameter of the band.

Note: Due to the nature of the material, we are unable to offer engraving on any 100% Carbon Fiber Rings.

Engraving will be inscribed exactly as it appears in the text you enter in the "Engraving" field on the item's page. Please check your entry for spelling and other errors to ensure accuracy.

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Refund Policy:

Most of our items are made to order and are custom, one-of-a-kind creations. Returns must be made within 30 days after you have received the item. Returned items must be reviewed by us to verify there is no significant wear or tear to the item before any refund will be issued. All returned items are subject to a 20% restock fee.

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Cancellations:

If you change your mind and would like to cancel an order, please let us know within 24 hours from the time the order was placed. Even if it is past the 24 hour period, please contact us to make other arrangements -- as long as production has not physically started on your item, we can cancel your order at no charge to you.

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Sizing and Resizing Information:

Obtaining an Accurate Ring Size - If you are ordering a ring, we strongly recommend you have your finger sized by professional jewelers prior to placing your order. Please note that sizes can vary slightly from jeweler to jeweler, so it is a good idea to get at least 2 - 3 opinions before ordering.

Using the Proper Sizer - Also note that most of our rings are available in a 7 - 9mm width. It is important to mention this fact when getting sized, and we recommend using a wider ring sizer whenever possible.

Non-Standard Sizes - Most of our rings our offered in full, half, and 1/4 sizes that can be selected directly from a drop-down box on the item's page. However, if you need a size that is not listed in the drop down menu, please indicate the size you require in the "comments" field during checkout. We can usually provide non-standard sizes as well.

Resizing Rings - If you need to resize your ring, we offer one free size exchange. If you feel that resizing is necessary, please contact us and we will walk you through the resizing process.

Most titanium rings can be sized up by a half size or, in some cases, a full size without having to make a new ring.

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Free Engraving on Most Items